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Returns & Damages

Something arrived damaged, faulty or just plain wrong? Here's how we put it right.

Before you open the box

Please film your unboxing

It takes a few seconds and it is the only way we can tell a transit problem from a packing one. Claims sent without a complete unboxing video can't be accepted, because there is no way to verify what happened in transit.

How it works

Damaged or incorrect products

If you receive a damaged, defective or incorrect product, please contact us within 24 hours of delivery.

01
Record while you open it
Start filming before you break the seal. The video needs to show the sealed package, the opening, and the product inside in one continuous take — no cuts or edits.
02
Contact us within 24 hours
Email support@handouts.co.in within 24 hours of delivery with your order number, a description of the problem, and the unboxing video.
03
We verify and resolve
Once your claim is verified we will arrange a suitable resolution, such as a replacement or another appropriate solution.

Getting it to you

Shipping and delivery

Shipping

We will make every effort to ensure your order is shipped promptly.

Delivery

Delivery times may vary. We are not responsible for any delays in delivery.

For delivery timelines, pincode serviceability and tracking, see our shipping info.

Need a hand with an order? We're happy to help.

Returns & Damages

Please film your unboxing

Damaged or incorrect products

Shipping and delivery

Your bag

Your bag is empty

Returns & Damages

Please film your unboxing

Damaged or incorrect products

Shipping and delivery