~ before you open the box ~Please film your unboxing
It takes a few seconds and it is the only way we can tell a transit problem from a packing one. Claims sent without a complete unboxing video can't be accepted, because there is no way to verify what happened in transit.
~ how it works ~Damaged or incorrect products
If you receive a damaged, defective or incorrect product, please contact us within 24 hours of delivery.
01Record while you open it
Start filming before you break the seal. The video needs to show the sealed package, the opening, and the product inside in one continuous take — no cuts or edits.
02Contact us within 24 hours
Email support@handouts.co.in within 24 hours of delivery with your order number, a description of the problem, and the unboxing video.
03We verify and resolve
Once your claim is verified we will arrange a suitable resolution, such as a replacement or another appropriate solution.
~ getting it to you ~Shipping and delivery
Shipping
We will make every effort to ensure your order is shipped promptly.
Delivery
Delivery times may vary. We are not responsible for any delays in delivery.
For delivery timelines, pincode serviceability and tracking, see our shipping info.
Need a hand with an order? We're happy to help ♥
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